🍽️ Know Your Plate

Help & Support

Find quick troubleshooting guides, account help, answers to frequently asked questions, and direct support.

Official Support Android & iOS Email Support

📬 How to Contact Us

We are here to assist you with any questions, feedback, or issues regarding Know Your Plate. Reach out directly via our dedicated support inbox:

Official Support Inbox Know Your Plate Support
knowyourplate.life@gmail.com

We typically review and respond to inquiries within 24 to 48 business hours.

💡
For faster resolution: Please contact us from the email address associated with your Know Your Plate account and include your device model.

🔐 Account & Login Help

Account Sign-In

Sign in using your account credentials (such as Google Sign-In or Apple ID). Your profile, meal history, and streak are linked directly to your authenticated account.

Moving to a New Device or Reinstalling

When opening the app on a new device or after reinstalling:

1
Tap "Already have an account?"
On the welcome landing screen, tap the "Already have an account?" link to open the sign-in screen.
2
Sign in with your original account
Sign in using the same email or provider you used previously.
3
Automatic Cloud Sync
The app automatically restores today's tracked meals, your streak count, active connections, and personalized nutrition plan.

Updating Your Nutrition Goals or Body Metrics

To change your target goal, gender, height, weight, or age:

Open the app > tap Settings (bottom tab) > tap Edit Profile. Choose any metric to update it. Your recommended daily calories and macros will recalculate automatically.

🛠️ Basic Troubleshooting

If you run into an unexpected issue while using the app, these quick steps resolve the vast majority of problems:

📸 Meal Photo Capture or Camera Issues
  • Check Camera Permission:
    • Android: Settings > Apps > Know Your Plate > Permissions > Camera > Allow
    • iPhone: Settings > Know Your Plate > Camera > Toggle ON
  • Lighting & Framing: Ensure your plate is well-lit and placed flat within the viewfinder frame. Avoid severe glare or blurred camera lenses.
  • "Non-Food Detected": If our AI cannot discern a dish (e.g. extreme closeup or abstract objects), the app will notify you. You can retake the photo or select an existing photo from your Gallery/Photos.
  • Text Logging Fallback: You can always switch to "Log meal by typing" on the My Plate screen to record your food instantly.
⚡ AI Meal Analysis Taking Long or Failing
  • Active Internet Connection: AI meal recognition runs in the cloud to calculate macronutrient estimates. Ensure your Wi-Fi or mobile data is stable.
  • Temporary Network Hiccup: If analysis fails or times out, tap Retry and try again.
  • Adjusting Portions: Once analyzed, you can easily tap the + and − steppers on any detected food item to refine portions before saving.
🔔 Missing Meal Reminders or Family Updates
  • Notification Permission:
    • Android: Settings > Apps > Know Your Plate > Notifications > Allow
    • iPhone: Settings > Know Your Plate > Notifications > Allow Notifications
  • Background Activity: If your device restricts background activity (e.g. aggressive battery savers on Android or Background App Refresh disabled on iOS), allow Know Your Plate to run in the background.
📱 Home Screen Widget Not Updating
  • Open the app at least once during the day to hydrate today's nutrition targets and meal data.
  • Ensure background data or refresh permissions are enabled for Know Your Plate.
  • If the widget appears blank or frozen, remove it from your home screen and re-add it from your device widget menu.

🗑️ How to Request Account & Data Deletion

You have complete control over your personal data. You can delete your account immediately directly inside the app, or submit a request by email if you no longer have the app installed:

⚠️
Account deletion is permanent: Once confirmed, your active session ends, your authentication credentials are deleted, local meal caches and outboxes are wiped, and active family connections are severed. If you return later, a new account will be created.

📱 Method 1: Instant In-App Deletion (Recommended)

The fastest and most direct way to delete your account is right within the iOS or Android app:

1
Open App Settings
Open Know Your Plate on your phone and tap the Settings tab in the bottom navigation bar.
2
Locate Account Section
Scroll down to the Account section near the bottom of the Settings screen.
3
Tap "Delete account"
Tap the red Delete account row to open the irreversible confirmation dialog.
4
Confirm Deletion
Tap Delete account in the dialog. The app immediately halts pending background uploads, clears all local food caches and outboxes, unregisters push notification tokens, permanently deletes your authentication account, and returns you to the welcome screen.

✉️ Method 2: Email Deletion Request (App Uninstalled)

If you have already uninstalled the app or cannot sign in to your device, you can submit a manual deletion request:

1
Send from your registered email address
Email us at knowyourplate.life@gmail.com from the email address linked to your Know Your Plate account.
2
Subject Line
Use the subject line Delete My Account.
3
Verification and Processing
We will verify ownership of the account and permanently delete your account and associated personal data within 30 days.
📋
Detailed data disclosure: For a comprehensive breakdown of what data is deleted versus minimal operational records retained for security/legal compliance, see our Account Deletion Page.

🐛 How to Report a Bug

We actively squash bugs and improve app stability. If you encounter a glitch or crash, please email us with the details below so we can diagnose and deploy a fix quickly.

Bug Report Format

Send an email to knowyourplate.life@gmail.com with the subject prefix:

Subject: [Bug Report] Short description of what happened App Version: (find in Settings) Device Model: (e.g. iPhone 15 Pro, Google Pixel 8, Samsung Galaxy S24) Operating System: (e.g. iOS 18, Android 14) Steps to Reproduce: 1. Open the app and tap on ... 2. Captured a photo of ... 3. App crashed / showed error ... Expected Behavior: What you expected to happen. Actual Behavior: What actually happened (attach screenshot or video if possible).

Screenshots or short screen recordings help us pinpoint the problem much faster.

⚕️ Nutrition Information Disclaimer

Know Your Plate provides AI-generated nutrition estimates for informational and educational purposes. Nutrition values may vary based on ingredients, preparation methods, portion sizes, and other factors. Know Your Plate is not a medical service and is not intended to diagnose, treat, cure, or prevent any disease or replace professional medical advice.

❓ Frequently Asked Questions (FAQ)

How does AI meal analysis work?
When you snap a food photo or type a description, our AI models estimate the foods, estimated portion sizes, and nutrition values (protein, carbs, fats, and total calories). You can always fine-tune portion steppers on the review screen before recording.
Can I log food without taking pictures?
Yes! On the My Plate screen, simply tap the text input bar and type what you ate (e.g. "2 scrambled eggs with one slice of sourdough toast and black coffee"). Our AI interprets the text and calculates your nutrition breakdown.
When does my nutrition day reset?
Your nutrition day runs from 4:00 AM to 3:59 AM the following day in your local time. A meal logged at 1:00 AM therefore belongs to the previous nutrition day.
What is "My People" and how does meal sharing work?
The My People tab allows you to connect with family members or friends via a secure invite link. When logging any meal, you have full control over the Share with family toggle. If enabled, your connections can view your meal card in their family feed to encourage and celebrate healthy habits together.
Is Know Your Plate free?
Know Your Plate currently offers meal logging and personalized nutrition planning at no charge. Any future feature updates will always be clearly presented with transparent terms.
How is my personal data handled?
We do not sell your personal, health, or dietary data to data brokers or third-party advertisers. Data is transmitted over encrypted connections, and your data is stored using Google Firebase services. Please review our Privacy Policy for complete details.
How do I delete my account or personal data?
You can delete your account instantly at any time in the app: open Settings > scroll to Account > tap Delete account > confirm in the dialog. This immediately signs you out, deletes your authentication credentials, clears on-device meal caches and outboxes, and severs family connections. If you have already uninstalled the app, you can request deletion by emailing knowyourplate.life@gmail.com with the subject line Delete My Account. For our full deletion policy, visit the Account Deletion Page.